I.C.E. Watch - How Tech Can Promote Equity

Project Background

The equity problem is the U.S. Immigration Customs Enforcement (I.C.E.) entering vulnerable communities and detaining undocumented immigrants. This causes disruption in the community, breaks families apart, and reinforces xenophobia and racism in society. Though activists alert the presence of I.C.E. through word of mouth or find out about it from the news after the raids have taken place, they are not able to connect and quickly inform the community about it.

The project was to prototype a mobile app that allows activists to post statuses of I.C.E. raids on a digital platform specific for this problem. This will allow people to communicate with a larger audience quickly, especially to those who are specifically vulnerable to these raids.

InvisionApp, Prototyping, Sketch, UI/UX Design, User Testing

My Role

I took the lead for the app concept by conducting research, designing a prototype, and testing it on users.

Project Goals

Show how technology can be used for social good and help vulnerable communities communicate through and app specifically designed to address the issues happening in their community.

Project Research

The 4 C's (Components, Characteristics, Challenges, Characters) helped me understand who and what is involved when creating this app.

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Storyboarding helped me see how the app can be used when a user witnesses I.C.E. in their community.

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S.W.O.T. Analysis (Strengths, Weaknesses, Opportunities, Threats) helped me understand what was working and where there is an opportunity for growth.

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Prototyping UI - Part One

After the wireframing, the first draft of the user interface was designed then user tested. Users discussed that the color scheme felt threatening and too alarming. They wanted something that made them feel comfortable to report. They did like that it reminded them of apps they have used before, so they understood how to navigate the app.

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Prototyping UI - Part Two

The app was redesigned and with the consideration of the feedback from users. The colors were toned down with a lighter blue and using a shade of pink for notifications or alerts. A passcode was added to make the user feel more secure when using the app. The features were also organized differently using a hamburger menu and bottom navigation. The feed is the first thing a user sees once they are logged in, following familiar social app patterns. This familiarity continues when creating a post so the user can post quickly and easily. Users can call or fill out a form to report to a hotline. When needed, users can read over their rights if they or someone they know is being contacted by I.C.E.

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User Testing

This version of the prototype was tested by five users and were asked to complete the following tasks during the testing phase.

The tasks were: Enter a four-digit passcode, explore the feed, create a post, share the post, check out the Community Badges screen, and send a message to the hotline.

Users were also asked questions, here is the data recorded for that:

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Going Forward

ICE Watch is still being developed to meet user needs. Below is a video showing the prototype that was tested on users and describing each step: